Refund policy
REFUND POLICY
Last updated: 16 August 2026
At HL SHOP UK, operated by Simone Quarta, an Herbalife Independent Member, customer satisfaction is extremely important to us.
This Refund Policy explains your rights regarding returns, refunds, damaged products and the Herbalife 30-Day Money-Back Guarantee.
Nothing in this policy affects or limits your statutory consumer rights.
1. HERBALIFE 30-DAY MONEY-BACK GUARANTEE
30-Day Money-Back Guarantee
Herbalife stands behind the quality of products carrying the Herbalife name.
We are confident that customers will find Herbalife products satisfactory. However, if for any reason you are not completely satisfied with an Herbalife product purchased through HL SHOP UK / squartastyle.com, you may request a refund or product exchange within 30 days from the date you receive the product, subject to the applicable terms of the Herbalife Satisfaction Guarantee.
This guarantee is offered in addition to your statutory consumer rights.
2. OPENED, USED OR EMPTY PRODUCTS
The Herbalife 30-Day Money-Back Guarantee is a satisfaction guarantee and may therefore apply even when a product has already been opened or used.
When processing a request under the Herbalife Satisfaction Guarantee, you may be asked to provide or return, as applicable:
- the unused portion of the product;
- the original product labels;
- the empty product container; and/or
- proof of purchase or order information.
This means that a product does not necessarily have to be unopened or unused in order for a customer to request assistance under the applicable Herbalife Satisfaction Guarantee.
The guarantee does not apply to products that have been intentionally damaged or misused and may be subject to specific conditions applicable to particular products.
3. HOW TO REQUEST A REFUND
To request a refund or exchange under the Herbalife 30-Day Money-Back Guarantee, please contact us within 30 days of receiving your product.
Please provide:
- your full name;
- your order number;
- the product concerned;
- the reason for your request; and
- any other information reasonably necessary to process the request.
Contact:
HL SHOP UK
Simone Quarta – Herbalife Independent Member
Email:
info@squartastyle.com
Telephone / Customer Support:
+39 347 656 4818
We will provide you with the appropriate instructions for completing your refund or exchange request.
Please contact us before sending any product back.
4. RIGHT TO CANCEL
The Herbalife 30-Day Money-Back Guarantee is separate from your statutory cancellation rights.
If applicable UK consumer legislation applies to your purchase, you will normally have the right to cancel your online order without giving a reason within 14 days.
For goods, this period will normally expire 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.
To exercise your statutory right to cancel, please contact us clearly stating your decision to cancel.
Email:
info@squartastyle.com
Telephone:
+39 347 656 4818
Your statutory rights are not replaced or reduced by the Herbalife 30-Day Money-Back Guarantee.
5. RETURNS
If a physical return is required, please contact us before returning the product.
We will provide you with the appropriate return instructions and, where applicable, the address to which the product should be returned.
Where a statutory cancellation right is exercised and the customer is responsible for returning the goods, the customer may be responsible for the direct cost of return unless otherwise required by applicable law.
Different procedures may apply to requests made under the Herbalife 30-Day Money-Back Guarantee.
Please therefore contact us before returning an Herbalife product so that we can provide the correct instructions for your particular request.
6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your order arrives damaged, defective, incorrect or incomplete, please contact us as soon as reasonably possible.
If the parcel appears significantly damaged when delivered, please notify the carrier where possible and contact us promptly.
Please provide:
- your order number;
- a description of the problem; and
- photographs of the parcel and/or products where useful.
Email:
info@squartastyle.com
We will review the issue and provide the appropriate solution, which may include replacement, refund or other remedy as applicable.
Nothing in this section affects your statutory rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods.
7. REFUND PROCESSING
Once a refund request has been approved, we will normally process the refund within 5 business days, without undue delay and within any timeframe required by applicable law.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed or another method is required.
Where applicable under statutory cancellation rights, we may be entitled to wait until the returned goods have been received or until you provide evidence that they have been returned, whichever occurs first.
Refunds made under the Herbalife 30-Day Money-Back Guarantee will be handled in accordance with the applicable conditions of that guarantee.
Please note that after a refund has been processed by us, additional time may be required for the refunded amount to appear in your account depending on your bank, card issuer or payment provider.
8. SHIPPING AND RETURN COSTS
Where required by applicable consumer law following the exercise of a statutory cancellation right, a refund may include the cost of the least expensive standard delivery method originally offered.
Additional delivery costs resulting from the customer's choice of a more expensive delivery method may not be refundable.
Where permitted by applicable law, return shipping costs are the responsibility of the customer.
For claims involving damaged, defective, incorrect or otherwise non-conforming products, different rules may apply in accordance with applicable consumer law.
For claims under the Herbalife 30-Day Money-Back Guarantee, please contact us before returning anything so that we can provide the appropriate instructions.
9. PROOF OF PURCHASE
To help us process your request quickly, please retain your order confirmation or other proof of purchase.
For requests under the Herbalife 30-Day Money-Back Guarantee, you may be asked to provide your order details and other information reasonably necessary to identify the purchase.
10. SECURE PAYMENTS
Payments made through squartastyle.com are processed using the secure payment methods available through our Shopify store.
We do not directly store complete payment card details.
Any approved refund will normally be returned using the original payment method unless otherwise agreed or required.
11. CONTACT US
For questions regarding returns, refunds, damaged products or the Herbalife 30-Day Money-Back Guarantee, please contact:
HL SHOP UK
Seller:
Simone Quarta
Herbalife Independent Member
Business Address:
Avenida Touroperador Tjareborg 25
San Bartolomé de Tirajana
Las Palmas 35100
Spain
Tax Identification Number (NIF/NIE):
Y4320159Z
Email:
info@squartastyle.com
Telephone / Customer Support:
+39 347 656 4818
Website:
squartastyle.com
HL SHOP UK is operated by Simone Quarta, an Herbalife Independent Member. This website is independently operated and is not the official Herbalife website.